How or where do I return my item?

If your product is eligible for return, please contact customer service and we will email you *prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Return Center. Returns sent to any other addresses may be refused or will incur an additional handling charge of $75 per box.

epending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

What if part of my order is missing or incorrect?

If your tracking number shows that your package was delivered, but you did not receive it, please check around your home and with any neighbors who may have received your item. If you still cannot locate it, please contact us so we can coordinate with the shipping carrier to locate your package.

If you believe that part of your order is missing or incorrect, please open all packages. Sometimes multiple items ship in one box. Please contact us for assistance with your missing or incorrect orders.

How do I use a coupon?

With items in your cart, select the box for “I have a coupon code” under your order summary. Type the code into the Coupon Code box and select Apply to get an updated estimated total. Please note that coupons are case sensitive and dashes must be included. 

What if the item I want is out of stock or "coming soon"?

If the product is listed as "Coming Soon" or "Out of Stock", please select Notify Me on the product page and enter your email address so we can send an email when the item is available. If you do not see Notify Me, we're not planning to restock that item. In the event you order an item and it goes out of stock, we’ll notify you and promptly issue a full refund.

Are your products safe for children and pets?

We do our best to communicate the components of our products on every product description page. Like most household products, the materials and pieces we use are not suitable for consumption. Some of our products may contain latex, which can cause allergic reactions and should be handled with caution by those with known sensitivities. Please keep fragile or delicate products away from children and pets.