Product Warranties

DIVERTINGNESS product warranties vary by product. Please refer to the product specification details to determine the warranty of products you are interested in, or consult with a sales representative. Warranties may be voided for product misuse or other factors deemed to be unnatural use of the product. DIVERTINGNESS stands by its products and is committed to protecting the interests of its customers and will replace products or reimburse the product purchase cost if a product fails to meet its warranty standards. All warranty issues should be addressed with a member of our customer support team. If you purchased a DIVERTINGNESS product from a retailer, please refer to the retailer's guarantee and return policy.

Industry Standards and Certifications

DIVERTINGNESS products are specified based on industry standards and certifications including: CSA, CSA-US, ENERGY STAR, ETL and UL. The guidelines included therein may directly influence the use case for product warranties.

90-day Seasonal Use Products

Seasonal decorative lighting products are intended to be on display up to 90 days, after which time the products are removed and properly stored until they are needed for their next seasonal display. All products, especially electrical products, should be inspected to ensure they are in good working condition prior to use. Using seasonal-use products year round may contribute to unnatural wear and tear, which can shorten the overall lifespan of the product.

Ratings for Indoor, Outdoor and Outdoor Covered

Indoor only products are intended for use inside where moisture, weather and extreme changes in temperature are avoided. Outdoor products can be used both indoor or outdoor because they are designed to be weather resistant for seasonal use decorative displays. Products defined as Outdoor Covered can be placed outside, but in areas that do not get direct rain or weathering. Certain electrical products have pre-defined operational ranges for extreme heat or cold conditions. Please refer to the technical specifications of the product to assess whether it will meet your use case conditions for any of the scenarios listed above.

Hour Ratings for Product Lifespan

Lighting products commonly display a bulb lifespan rating, but this lifespan is not a warranty. It is a reference to average product life expectancy based on laboratory testing conditions. It is common for decorative incandescent lighting to have short average life expectancies compared to decorative LED lighting because the method of lighting technology, electrical use and luminescence are very different.